FAQ

All you want to know about EastShore

About us

Who we are ?

EastShore is a startup dedicated to providing the best cryptocurrency-making machines and devices and top-notch customer service. Since our openning, With our PROFESSIONALISM, SINCERITY, and EFFORTS, we have gained trust and support from our customers. We offer a wide variety of options of products, competitive price; we ship out fast and provide great after-sale support; we endeavor to satisfy our customers with our best capability. Please feel free to contact us if you have any problem.

Is EastShore a trustworthy seller ?

EastShore has been maintaining the highest standard of service, check the feedback on our Aliexpress store, and see what did their customers say about the products and service: http://www.aliexpress.com/store/feedback-score/1035615.html

How to contact us ?

Check here for contact details: https://www.eastshore.xyz/contact/

Place order

Why can't I find my country in the list?

Please contact us, we’ll figure it out for you: https://www.eastshore.xyz/contact/

How do I calculate the shipping cost ?

You can calculate the shipping cost on the product page via the link “Calculate Shipping” just below the price. Or, you can add the product to your cart first, then you can calculate the shipping cost in your cart. The shipping cost you got including all the shipping cost of the product in your cart.

Why can't I check the shipping cost to my country?

Please contact us, we’ll figure it out for you: https://www.eastshore.xyz/contact/

Why can't I add the product to the cart?

Please try a few more times to add it to the cart, and you can contact us for more help too: https://www.eastshore.xyz/contact/

Make payment

Is making payment here secure ?

Definitely secure! You can also visit our online store on Aliexpress for 3rd-buyer-protect buying: http://www.aliexpress.com/store/1035615

What payment methods are supported here ?

We accept BTC and USD payment on https://www.eastshore.xyz/ If you want to buy with credit card, please visit our online store on Aliexpress: http://www.aliexpress.com/store/1035615

Can I make payment by my credict card ?

Yes, secure. Please visit our online store on Aliexpress: http://www.aliexpress.com/store/1035615

About customs

What about the customs?

Buyer is responsible for customs clearance in the destination country, but we will do our best to help and cooperate.

About shipping

How long it takes for EastShore to ship out my purchase ?

EastShore ships out the shipment within 3~7 business days after order placed and payment made. EastShore will keep the buyer posted about the shipping status and will send over the AWB tracking No..

Where did my purchase ship from ?

Your purchase will be shipped out from China. EastShore will do the perfect product packing for every customer.

How will EastShore declare the value of my package?

EastShore could help declare low value and help reduce the taxes risks at the customs. If needed, please let EastShore know when placing order.

After shipping

Does EastShore have tutorials for setting up the machines?

Yes! For tutorials and manuals, see the EastShore blog: https://www.eastshore.xyz/tour/

What's the warranty?

Full-life warranty; See the “Warranty & Buyer Protection” tab on the product page.